ACCESSIBILITY STATEMENT

Freelancer LLC®, A CALIFORNIA LIMITED LIABILITY COMPANY, is committed to ensuring digital accessibility for people with disabilities.

We are continually improving the user experience for everyone and applying the relevant accessibility standards in accordance with United States federal and California state laws, including the Americans with Disabilities Act (ADA) and the California Unruh Civil Rights Act.

This Accessibility Statement applies to:
https://www.freelancedrivers.com (and all associated subdomains and digital services operated by Freelancer LLC®).

Description of the Service

Freelancer LLC® enables users to request and book chauffeured transportation services through its website, digital communication channels, and related online platforms. These services may include trip reservations, service inquiries, loyalty program participation, subscription membership and customer support interactions.

Accessibility Standards We Aim to Meet

Freelancer LLC® strives to ensure that its digital services are accessible in accordance with:

  • Americans with Disabilities Act (ADA), Title III
  • California Unruh Civil Rights Act
  • Section 508 of the Rehabilitation Act (where applicable)
  • Web Content Accessibility Guidelines (WCAG) 2.1, Level AA

Status of Compliance

Our website is partially compliant with WCAG 2.1 Level AA accessibility requirements.

Our content and services are generally designed to be:

  • Perceivable, operable, understandable, and robust
  • Accessible using common assistive technologies such as screen readers, keyboard navigation, and browser zoom features
  • Usable without the need for outside assistance in most cases

However, we acknowledge that some accessibility barriers may still exist, and we are actively working to identify and resolve them.

Known Accessibility Limitations

The following accessibility issues may exist on certain pages or components of our website:

  • Some pages may not have a language attribute properly defined in HTML
  • Certain elements may use ARIA attributes that are not fully optimized for assistive technologies
  • Some buttons or form controls may lack descriptive accessible names
  • Insufficient color contrast may appear in isolated text or interface elements
  • Keyboard focus order may not always follow a fully logical sequence
  • Some lists or headings may not follow a fully semantic structure
  • Certain links may not include sufficient contextual link text
  • Visual focus indicators may not be present on all interactive elements
  • Some form inputs may not provide automated error notifications

We are actively reviewing these items and prioritizing remediation.

Ongoing Improvements

Freelancer LLC® is continuously working to improve the accessibility of its website and digital services. Our current objectives include:

  • Improving color contrast and visual focus indicators
  • Ensuring all interactive elements have accessible labels
  • Enhancing keyboard navigation and logical focus order
  • Improving semantic structure of headings, lists, and landmarks

Our goal is to address the most critical accessibility issues as part of our ongoing development and maintenance cycle.

Testing and Evaluation

Accessibility evaluations may include:

  • Automated testing tools
  • Manual testing using keyboard-only navigation
  • Screen reader compatibility checks

Because assistive technologies and browsers vary, accessibility results may differ depending on device, browser version, or operating system.

Feedback and Contact Information

If you experience difficulty accessing any part of our website or need assistance with any of our services, we encourage you to contact us. We will make reasonable efforts to provide information or services in an accessible format upon request.

Freelancer LLC®
9891 Irvine Center Drive, Suite 200
Irvine, CA 92618-4320
Phone: 909-287-1006
Email: support@freelancedrivers.com
Accessibility inquiries: legal@freelancedrivers.com

Enforcement and Legal Context (California)

Accessibility of digital services in California is enforced under:

  • The Americans with Disabilities Act (ADA)
  • The California Unruh Civil Rights Act (Civil Code §51 et seq.)

Individuals who believe they have been denied equal access may pursue remedies available under applicable law.

Disclaimer

Accessibility assessments depend on the tools, browsers, assistive technologies, and environments used during testing. Automated testing alone cannot identify all accessibility issues, and manual evaluation is also necessary. Freelancer LLC® is committed to continued improvement and reasonable accommodation.